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SHIPPING

We ship to all countries, our carrier is DHL courier.

RATES

European Union'
Free for all orders.

Order value above €1000 
Free to all countries.

Order value below €1000 
€50 for all countries outside the EU.

CUSTOMER REQUIREMENTS

We take full responsibility for the safe delivery of all products ordered as long as the customer complies to the following conditions.

Tracking And Delivery

Customers are required to check tracking information we provide and communicate with the courier to ensure delivery.

 Loss In transit

The following may lead to loss in transit and are not allowed:

• Providing any incorrect information for shipping.
• Providing information for shipping of a person who will not receive the shipment.
• Providing names which do not appear on an Identification document.
• Redirecting the package to a different location or address than what was provided to us.
• Assigned recipient not present at time of delivery.
• Accepting delivery without providing identification and a signature. 

Damage In Transit

• Do not accept a package with visible signs of external damage. If any such signs are visible, request to open the box and check the contents before providing a signature. If the person who hands over the package will not allow opening of the box, refuse to accept it and inform them of the reason for refusal.                  
• If no visible damage was noticed but upon opening the box, the product is broken, contact us on the same day of delivery and provide detailed photos of the box and broken contents from different angles. Do not send a video, a photo format is required.
• Couriers determines the compensation value in case of loss or damage in transit for both new and second-hand products by the amounts declared as value upon shipment and on the product’s invoice or sales receipt. 
• Never discard the packaging before either the product you ordered is received safe and completely intact, or we have confirmed that a successful claim was filed.

Import

Customers are responsible for being informed about law and conditions for import of items in their country.

Conclusion

If all of the above requirements are followed, we guarantee free delivery of the product/s you ordered and full compensation in case of loss or damage in transit.